Terms & Conditions

  • We have a 48 hour cancellation policy (must be informed by 12pm) deposits are refundable less a £20 admin fee until this time. Cancellations made after this time will result in the total booking cost being payable.
  • Non Refundable Rate: Full payment is required up front for the booking. This is non-refundable at any time.
  • 21 days notice of cancellation is required for group bookings.
  • Check in time is 2pm-8pm Check out Time is 11am.
  • Reception hours open 8.00am – 8pm
  • For Check in outside of reception hours please contact us directly on 0117 9300066.
  • Smoking – Under The Health Act (England) 2006, it is against the law to smoke in any part of the building. A charge of £250 will be applied to your room account should you smoke or permit smoking in your bedroom.
  • Age Restrictions – All residents should be 18 years or older, any younger guests must be accompanied by an adult (person 18 years or older). Infants are considered to be children aged 0 to 3 years old
  • We accept the following methods of payment: Visa Debit/Credit, American Express , MasterCard, Maestro, Brooks Gift Vouchers,  **** Please note Cash payments will no longer be accepted 01/12/2017
  • Our children policy: when sharing room with parents, children under 12’s stay for free; above this age they are classified as adults.
  • If you book on a Room only basis, breakfast cost for an adult is £10.50 and for a child under 8’s is £5.25.

1. Brooks Guesthouse allows you to use this website subject to the terms and conditions declared below. By accessing this website, you indicate your agreement to be bound by these terms of use.

2a. Brooks Guesthouse is required under the UK Data Protection Acts 1984 and 1998 to comply with the conditions concerning the storage and disclosure of personal information relating to any user of this website in order to prevent access by unauthorised parties. Brooks Guesthouse uses the information that we hold about you to process your enquiries. Information collected on the placing of an enquiry will include your name, telephone number, email address, address, and if applicable any information about your requirements. This allows Brooks Guesthouse to answer your enquiry.

2b. The names, addresses, and contact details (including email addresses) which you supply to Brooks Guesthouse will be used exclusively for providing information specific to your enquiries and business relationship with Brooks Guesthouse and will not be passed to another organization.

3a. All copyright and related intellectual property rights subsisting in the content of this Web-Site, including but not limited to text, graphics, logos, flash animations, images and software are beneficially owned by or remain the sole property of Brooks Guesthouse. The compilation of all content on this website is the exclusive property of Brooks Guesthouse.

3b. You may use the contents of this website as a source of information. Any other use without the express written authorisation/consent by Brooks Guesthouse, including the reproduction, modification, distribution, transmission, re-publication, display or performance of the contents of this website is strictly prohibited.

4. The hypertext links to third party sites will allow you leave the Brooks Guesthouse website. These linked sites are not under the control of Brooks Guesthouse and Brooks Guesthouse is not responsible for the contents of any site that is linked to, or any links contained in a linked site. Brooks Guesthouse is not responsible for web casting or any other form of transmission received from any linked site.

5. Any information transmitted to or posted to the Brooks Guesthouse website by any means or for any reason whatsoever will be treated as confidential.

6. The Brooks Guesthouse website does not employ the use of “Cookies.”

7. Brooks Guesthouse reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the service or any part thereof from this website, with or without prior notice to you.

8a. Brooks Guesthouse makes no representation about the suitability of the information contained on this website for any purpose. All contents of the pages on this website are provided for information only and without warranty of any kind.

8b. No responsibility or liability is accepted by or on behalf of Brooks Guesthouse for any errors, omissions or statements whether misleading or otherwise on these pages, including any feature or aspect of such website or pages, whether provided by Brooks Guesthouse or by any other organization, company or individual or entity whatever the loss claimed or alleged.

8c. Brooks Guesthouse shall not be liable for any special, indirect or consequential damages or any damages whatsoever arising from loss of data or profits whether in contract, negligence or in tort arising out of or in connection with the use or performance of information available from this website.

8d. Save as set out in these terms and conditions, all express or implied representations, terms and conditions are hereby expressly excluded to the fullest extent permissible by any law.

9. These terms and conditions shall be governed and construed in all respects by and in accordance with the laws of England and you submit to the non-exclusive jurisdiction of the English Courts.

Brooks Hotels Ltd
1 Crescent Gardens
Bath BA1 2NA
Registration 06131770